Account Recovery
Backup Code Login (Tier 3)Use one of your backup recovery codes to access your account
Important:
- Each backup code can only be used once
- After using a code, set up biometric login again
- Keep your printed codes in a safe place
Where are my backup codes?
- Check the printed sheet you received during account setup
- Look in your email for "Backup Recovery Codes"
- Contact your speech therapist for assistance
Don't have your backup codes?
If you've lost your backup codes and can't access your account, you'll need help from your speech therapist to reset your authentication.
Contact SupportRecovery Successful!
For your security, please set up biometric authentication or push notifications as soon as possible.
Try a different login method